The City of Cape Town’s Transport Regulations branch has launched a new WhatsApp channel to streamline communication with Cape Town’s public transport industry. Minibus and metered taxi operators can now use the WhatsApp number( 083 375 1725) to confirm their operational status. They and other public transport operators can also report route conflicts or invasions, schedule meetings with the branch and reference frequently asked questions. 

‘Previously, public transport operators had to submit their requests and supporting documents in-person or via email, which had to be captured manually. With this time-saving channel, it is all uploaded and electronically captured resulting in shorter turn-around times,’ said the City’s Mayoral Committee Member for Urban Mobility, Councillor Rob Quintas.

All public transport operators and drivers can now use the City’s new WhatsApp channel to:

• Request their 180-day letters to confirm operational status
• Schedule meetings with the Transport Regulations branch
• Report route conflicts or route invasions.
• View frequently asked questions (FAQs) for reference and guidance

All the operator or driver has to do is save the number: 083 375 1725, text “hi” and follow the prompts that respond.

The intelligent system provides a summary of your request before you submit and generates a reference number (ticket). An official then manages the request through to completion. This is another way that reflects the City’s commitment to working smarter, to keep Cape Town moving.